Privacy Policy

We collect the information you give us directly. That includes your name, phone number, email address, service address, and details about the plumbing problem you want fixed. If you call us, we may keep notes about your request so our technicians arrive prepared.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time of your visit. This helps us understand how people find us and what they need.

We use your information to schedule service, send a technician to the right address, and follow up on the work we performed. If you ask for an estimate or a repair, we use your contact details to reach you and confirm the appointment.

We also use your information to improve our website and services, respond to your questions, and send occasional updates about plumbing tips or seasonal maintenance. You can opt out of those messages at any time.

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you use our site. Cookies are small files stored on your device that help us load pages faster and see which sections are most helpful.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us for service.

We use third-party analytics tools, such as Google Analytics, to track website traffic and usage patterns. These tools collect data in an aggregated form and do not identify you personally. They help us see which pages are working and where we can improve.

We may also use third-party scheduling or messaging tools to manage appointments and communicate with you. These providers have their own privacy policies, and we encourage you to review them.

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics partners. These providers are required to protect your information and use it only for the services they perform for us.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary.

We keep your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required to keep it for legal or business reasons.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees and contractors who need it to do their jobs.

No method of transmission over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

You have the right to access, correct, or delete the personal information we hold about you. You can also object to certain processing or request that we restrict how we use your data.

To exercise any of these rights, contact us using the information below. We will respond within a reasonable time and in accordance with applicable law.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically to stay informed about how we protect your information.